Legal

Text messaging

Rotlo answers the phone for restaurants. When you call one that uses Rotlo, we can text you about the order or reservation you just made, on the restaurant’s behalf. We only do it if you say yes on the call, and only about that order or reservation. This page explains how it works.

Rotlo LLC, Cincinnati, Ohio Effective October 1, 2026 Last updated October 15, 2026

1The program

Rotlo order messages are text messages sent by Rotlo LLC on behalf of the restaurant you called. Every message names that restaurant. We send:

a confirmation of your order or reservation;
a secure link to pay for your order, if you choose to pay ahead;
updates about that order, such as when it is ready; and
replies when you text back about that order.

We never send marketing or promotional messages through this program.

2How you agree to receive texts

You agree on the phone call itself. Before sending any text, Rotlo asks for your permission, tells you what it will send, and tells you how to stop. For example:

RotloCan I text your order confirmation and a secure payment link to the number you’re calling from? Message and data rates may apply, and you can reply STOP at any time.

CallerYes, please.

RotloGreat, I’ll send that now.

If you say no, we don’t text you, and you can pay when you arrive. If you’d like the texts to go to a different number, Rotlo reads that number back to you before sending. Agreeing to receive texts is not a condition of any purchase.

3What the messages look like

The first message confirms what you agreed to and how to stop:

First messageMario’s Trattoria via Rotlo: your pickup order #1042 is confirmed for 7:40 PM, total $38.50. Pay ahead here: [secure payment link]. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

UpdateMario’s Trattoria via Rotlo: your order #1042 is ready for pickup. Reply STOP to opt out.

YouHELP

ReplyRotlo order messages for Mario’s Trattoria. For help, email hello@rotlo.ai or call the restaurant. Msg & data rates may apply. Reply STOP to opt out.

4How often, and what it costs

Message frequency varies with your order or reservation, and is typically one to four messages. Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.

5Stopping texts, and getting help

STOPReply STOP, or END, CANCEL, QUIT or UNSUBSCRIBE, to any message. You will get one message confirming you have been unsubscribed, and no more after that. STARTReply START to receive texts again. HELPReply HELP for help, or email hello@rotlo.ai.

6Your number and your privacy

We use your mobile number only to send the messages described on this page. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties. Read our full Privacy Policy and Terms of Service.

7Contact

Rotlo LLC, Cincinnati, Ohio. Email hello@rotlo.ai.